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<title>Troubleshooting</title>
<meta NAME="Description" CONTENT="These are some common problems experienced by users and solutions to those problems.">
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<basefont SIZE="2"><font FACE="Verdana,Arial,Helvetica" SIZE="2"><font SIZE="+1"><center><b>Troubleshooting</b></center></font>
<hr>
<p>The following
page contains a list
of previously
experienced problems
and what you can do
to solve them.
<p>&nbsp;
<h3>Problems</h3>
<ul>
  <a HREF="#cache">
  <li>My post does
    not show up</li>
  </a><a HREF="#reload">
  <li>When I click
    the
    &quot;Reload&quot;
    button, I go to
    the top page</li>
  </a><a HREF="#tags">
  <li>My formatting
    tags don't work</li>
  </a><a HREF="#clearing">
  <li>Text entry
    boxes reset when
    I resize windows</li>
  </a><a HREF="#clearing2">
  <li>Text entry
    boxes reset when
    I use the back
    button</li>
  </a><a HREF="#textboxes">
  <li>Text entry
    boxes don't fit
    entirely on
    screen</li>
  </a><a HREF="#notfound">
  <li>Some links
    present
    &quot;not
    found&quot;
    messages</li>
  </a><a HREF="#imgboxes">
  <li>Images are not
    displayed
    properly</li>
  </a><a HREF="#colors">
  <li>Colors are
    displayed
    strangely on the
    screen</li>
  </a><a HREF="#char">
  <li>Some strange
    characters
    appear</li>
  </a><a HREF="#nobox">
  <li>Text entry
    boxes don't show
    up properly</li>
  </a>
</ul>
<a NAME="cache">
<h3>My post does not
show up</h3>
If you use the
browser's back
button several times
after posting a
message, you are
looking at the page
as it was <i>before</i>
you posted the
message. Clicking
links from the
Navigation Bar
avoids this problem.
<p>If you still have
a problem, then your
browser is pulling
the document out of
its cache instead of
reloading the
document, and it
keeps displaying the
old version of the
document. To avoid
this, set your
browser to verify
documents every time
upon loading as
follows:
<ul>
  <li><b>Netscape
    (version 3 and
    lower)</b>:
    Click on <u>Options</u>,
    then on <u>Network
    Preferences</u>,
    and then on the <u>Cache</u>
    tab. Next to
    &quot;Verify
    Documents&quot;
    select
    &quot;Every
    Time.&quot; Then
    click on <u>OK</u>
    to exit the
    screen.</li>
  <li><b>Netscape
    Communicator</b>:
    Click on <u>Edit</u>,
    then on <u>Preferences...</u>,
    and then on the <u>+</u>
    icon next to
    &quot;Advanced.&quot;
    Then click on <u>Cache</u>
    from the
    expanded tree.
    Under
    &quot;Document
    in cache is
    compared to
    document on
    network,&quot;
    select
    &quot;Every
    Time.&quot; Then
    click on <u>OK</u>
    to exit the
    screen.</li>
  <li><b>Internet
    Explorer</b>:
    Click on <u>View</u>,
    then on <u>Options...</u>,
    then on the <u>Advanced</u>
    tab, and then on
    the <u>Settings...</u>
    button under
    &quot;Temporary
    Internet
    files.&quot;
    Under
    &quot;Check for
    newer versions
    of stored
    pages,&quot;
    select
    &quot;Every
    visit to the
    page.&quot; Then
    click on <u>OK</u>
    to exit the
    settings dialog
    box, and finally
    on <u>OK</u> to
    exit the options
    dialog box.</li>
</ul>
<p>Alternatively,
try reloading the
frame or refreshing
the frame using your
browser's command.
Note that this is
different from
reloading the
document (see the
next problem).</a><a NAME="reload">
<h3>When I click the
&quot;Reload&quot;
button, I go to the
top page</h3>
This is because the
browser reloads the
entire document (the
one shown in the
&quot;Location&quot;
line) when the
reload button is
clicked. This
document contains
the code that sets
up the frames -- and
hence it reloads the
top page into the
frame on the right
side. If you want to
reload only the
frame, use the
&quot;Refresh&quot;
command (in
Netscape, access the
browser's View menu
and select
&quot;Reload
Frame&quot;; in
Internet Explorer,
right-click in the
frame and select
&quot;Refresh&quot;).</a><a NAME="tags">
<h3>My formatting
tags don't work</h3>
It is likely that
you have made one of
the following common
mistakes:
<ul>
  <li><b>Not looking
    at the preview</b></li>
  <p>&nbsp;
  <ul>
    The message
    preview shows
    your tags in
    action. If you
    look at it and
    your <b>\b{</b>Bold
    text<b>}</b>
    isn't bold, you
    have made a
    mistake!
  </ul>
  <p>&nbsp;
  <li><b>Using <font COLOR="ff0000">/</font>
    instead of \ to
    start a tag</b></li>
  <p>&nbsp;
  <ul>
    <li><font COLOR="ff0000"><b>/</b></font><b>b{</b>Bold
      text tag<b>}</b>
      is wrong</li>
    <li><b>\b{</b>Bold
      text tag<b>}</b>
      is correct</li>
  </ul>
  <p>&nbsp;
  <li><b>Using
    parentheses
    instead of curly
    braces</b></li>
  <p>&nbsp;
  <ul>
    <li><b>\b</b><font COLOR="ff0000"><b>(</b></font>Bold
      text tag<font COLOR="ff0000"><b>)</b></font>
      is wrong</li>
    <li><b>\b{</b>Bold
      text tag<b>}</b>
      is correct</li>
  </ul>
  <p>&nbsp;
  <li><b>Using the
    wrong case in
    tags</b></li>
  <p>&nbsp;
  <ul>
    <li><b>\<font COLOR="ff0000">B</font>{</b>Bold
      text tag<b>}</b>
      is wrong (<b>\B{
      }</b> is not
      defined)</li>
    <li><b>\b{</b>Bold
      text tag<b>}</b>
      is correct</li>
  </ul>
  <p>&nbsp;
  <li><b>Not
    escaping commas
    where necessary</b></li>
  <p>&nbsp;
  <ul>
    <li>Advanced
      tags use the
      comma to
      separate the
      various
      arguments. If
      you need to
      use a comma
      and not have
      it treated as
      a delimiter,
      you must
      escape the
      comma.</li>
    <li>See the
      discussion
      under
      &quot;Special
      Characters&quot;
      in the
      formatting
      instructions
      for further
      explanation
      and many
      examples.</li>
  </ul>
  <p>If one specific
  tag does not work
  properly, check
  the Formatting
  page to be sure
  that you are using
  the proper tag.
</ul>
</a><a NAME="clearing">
<h3>Text entry boxes
reset when I resize
windows</h3>
This appears to be a
feature (or a bug)
with some browser
programs. The
solution is not to
resize windows when
you are filling in a
text box.</a><a NAME="clearing2">
<h3>Text entry boxes
reset when I use the
back button</h3>
This appears to be a
feature (or a bug)
with Internet
Explorer. Most
screens in the user
interface preserve
the user's input
even if an error
occurs. In general,
you do not need to
use the back button
when you are
presented with a
form to correct your
mistake.</a><a NAME="textboxes">
<h3>Text entry boxes
don't fit entirely
on screen</h3>
Unfortunately, text
entry boxes cannot
be resized within
the document to fit
on your screen. One
option is to drag to
the left the border
between the main
menu and the page
containing the text
box. Alternatively,
you could increase
your desktop size to
800x600 or higher. <b>Warning:</b>
If you resize the
frame, all text
contained within the
text box will be
lost and must be
re-entered.</a><a NAME="notfound">
<h3>Some links
present &quot;not
found&quot; messages</h3>
Moderators can set
up links that appear
as subtopics but
really link to a
page that is outside
of the discussion
board. Likewise,
anyone posting a
message can include
links. If links are
entered incorrectly
or change, you will
get an error
message. If you get
an error message,
contact the
moderator (be sure
to specify where the
bad link was). The
moderator can then
fix or remove the
bad link.</a><a NAME="imgboxes">
<h3>Images are not
displayed properly</h3>
Because the
discussion board
supports image
upload and clipart,
images are permitted
on pages. If your
browser has
automatic loading of
images turned off,
you will see boxes
where images are
supposed to be
displayed. To load
the images, turn
automatic image
loading on, or click
the &quot;Load
Images&quot; button
on the Netscape
toolbar. In Internet
Explorer, image
loading is
controlled with the
options, accessible
from the
&quot;View&quot;
menu under
&quot;Options...&quot;
<p>If images still
fail to load
properly, contact a
board moderator.
<p></a><a NAME="colors">
<h3>Colors are
displayed strangely
on the screen</h3>
If your screen is
configured to
display only 16
colors, the color
scheme may appear
strange. Increase
your setting to 256
colors or 16.8
million colors if
this is possible.</a><a NAME="char">
<h3>Some strange
characters appear</h3>
Depending on your
browser and
operating system,
some special
characters and
formatting will not
be displayed
correctly. This is
especially noticable
with browsers below
Netscape Navigator
3.0 and below
Microsoft Internet
Explorer 3.0. Some
fonts are specific
to the Windows
operating system and
will not be
displayed correctly
on other platforms.
<p></a><a NAME="nobox">
<h3>Text entry boxes
don't show up
correctly</h3>
Netscape
Communicator 4
appears to have a
bug that prevents
text entry boxes
from showing up
correctly in some
cases. If you click
the mouse under the
&quot;Add a
Message&quot; line,
where you think the
text entry box would
normally be, you get
a cursor. Otherwise,
try using the NavBar
to go back one page
and then return to
the page on which
the text entry box
does not show up.
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